The Bouqs Flowers Review

They lure you in with a 30% off coupon off your first order only to have barely any inventory that qualifies for the 30% discount. They say that you can order next day and allowed me to place the order for my sister’s birthday only to cancel the order. When I spoke to customer service they apologized and sent a different arrangement on them however said they do not deliver on Sundays or Mondays so she would have to get the bouquet late. Since the order was on them I thought it would be worth it, only to find out that they still charged me for the order they canceled. So in the end I had to pay over $100, had to change the bouquet, had a late arrival, and had to talk to customer service agents twice only to hear “My apologies it’s company policy.” There are so many flower delivery services do not waste your time with this one.

I sent flowers to my husband’s BOSS. I was informed that they were delivered. Husb never heard from her, which is unlike her. Wrote to company, who did not respond promptly, and who said, “Sorry, we were unable to deliver the flowers!” [!!!!!!] They then proceeded to offer me credit!! So, basically:

1) they lied about delivering them (!)
2) then they never told me they couldn’t (!)
3) then gave no reason why they couldn’t (!)
4) then offered me CREDIT !?!

I insisted on refund, and they never got back to me!!

My delivery came almost 2 days late. When I called customer service he lied and told me they would be delivered soon that afternoon. I guess he meant soon the next day end of day. I really had a hard time understanding him and was totally frustrated and aggravated for overpriced flowers I chose because they would’ve delivered the next day. Sending flowers is a happy thing and this took all the joy out of it for me. They should have taken 50% off. Never again

Terrible. Do not order for Mother’s Day! I ordered April 17th, 2020 and they did not arrive on the day promised. I was told they could only offer me a refund of shipping costs and a replacement bouquet IF they are not acceptable (they were shipped on May 6th and now told they will arrive May 11th). I wanted a full refund. They will not give one. Just a replacement. Who wants a replacement after Mother’s Day? Terrible customer service, terrible delivery. Never again, Bouqs!

Purchased flowers in plenty of time to arrive BEFORE Mother’s Day. Checked the shipping, and they were stuck in Miami for over a day. Now the shipping says they will arrive AFTER the holiday. What is the point of picking an arrival day if they aren’t going to get there by the time? I can only imagine what they will look like since they have been shipping for DAYS! Do not waste your money.

On April 16, 2021, I placed an order for April 17. On April 27, 2021 I placed 3 orders for May 8 for Mother’s Day. On both occasions, on day of expected delivery, the orders’ status did not change, stayed as “Pending” and I reached out to TheBouqs to inquire. Both times they claimed that there was an issue with my credit card. After the April 16th order’s experience with my credit card, I used a different credit card for the April 27th. Yet they claimed both orders had payment issue. The orders display as “Pending” and not once has it ever said that “Payment Declined” “Order Error” or anything similar. Not once was I contacted by text, email, call. Yet they spam me with promotional texts and emails.
On May 8th, I spoke via chat, with an “Dranje” and they said that my credit card company should have contacted me that my payment did not go through. And I questioned, why would a credit card company contact me for an order that did not go through? And they had no answer. I questioned the status of the order on their web site, and they had no answer. I questioned why was I not contacted in regards to my payment, and they had no answer. They said I should place a re-order and use Paypal or ApplePay, and not use my credit card(s).
In summary, they ruined four gifts (1 birthday and 3 mother’s day gifts) and offered no solution. After two failed orders, I will no longer order from them, nor will I ever refer them to anyone.
Note: I am/was not a first time customer. I had placed 13 previous order and I had a one time, a monthly subscription for a year with them. But after today, I will never buy from them again.

I ordered flowers for my daughters birthday a month in advance. They arrived looking bent and dying. Was told the flowers need time to hydrate and they will perk right up. After 3 days flowers buds fell off 4 of the flowers before even opening up and 3 of the flower stems were bent. Daughter disposed of flowers even before her birthday. Attempts at reaching out to customer service (or better to say…no-service) were unsuccessful. Flowers should arrive beautiful and put a smile on the recipients face…..this didn’t happen. DO NOT SPEND YOUR MONEY at BOUQS…..call another florist!!

The Bouqes Co promotes stalking in the name of the all mighty dollar. I Received flowers several times anonymously and they will not tell me who sent them. They say they have a privacy policy but it is against the law. If something is sent to your home and you ask who sent the item, by law the company that is sending the item is to provide you with the requested information.Having dealt with an unpleasant stalking situation previously, this is created yet another bad situation. My husband and I are not happy about this.

Bouqs has great marketing but the aesthetic they exhibit on their website is not matched in the flowers they deliver. The flowers I ordered look the same as what you could buy in a Kroger grocery store – cheap, mismatched, and common. All the negative reviews posted here are TRUE.

They are shady in every sense of the word. Out of five orders – only two were as pictured. No matter what you order they will throw in mismatched garbage blossoms and your bouquet will not look like what you ordered. Then Customer Service will insult your intelligence by giving you some cockamamie “explanation” about guard petals and whatnot -no matter what your issue is – and even if you send pictures of the WRONG bouquet. Don’t bother.

I ordered two bouquets of flowers for my mother in law, as this is the first year without her husband. One bouquet arrived 5 days late and DEAD, to commemorate her first Valentine’s Day without her husband. Because of this delay, BOUQs decided to cancel the second order, WITHOUT TELLING ME, so my mother in law got NO FLOWERS on the anniversary of her husband’s death. They only told me when I contacted them on the day of to ask where the flowers were. Obscene and unacceptable customer service.

I pre-ordered my flowers 6 days in advance before the Valentine’s Day rush. They needed to arrive on a specific day. The flowers weren’t sent out from California until the afternoon before they were suppose to arrive in Nee York City. Needless to say the package never arrived on time and the day was ruined. To make things worse, all the time wasted and money spent were for a bouquet of half wilting or wilted flowers. Some of the flowers were even looked like they were frozen at one point. This is most likely from poor storage conditions by the delivery service that was needed because the flowers never arrived as scheduled. The bright side of all of this is I was able to go on 1-800FLOWERS website on Sunday and order an equivalent bouquet for a much lower price with an extra charge for same day delivery. About 30-45 minutes go by after my order was submitted, I reached out to customer service to find out what time would my guaranteed delivery arrive. Before they could find out, I refreshed the tracking for the order and it was already delivered! In conclusion, the flowers were nice looking on the website but over priced. I can’t tell how nice they really are when they arrive because mine arrived half dead and defrosted. The customer service was terrible. I tried to reach out to customer service the whole week when I didn’t get any tracking or shipping updates until the day before! I’ve ordered plants and flowers online through other websites and I have never had such a terrible experience before. When ordering live plants online a consumer always has worries and doubts. From my positive experience through other online plant and flower shop websites, I decided to go ahead with my order. Sadly, I have experienced every fear a consumer would have ordering live plants/flowers online through The Bouqs Co. but never again.

I sent my 85-year-old mother flowers from this company, which I scheduled to arrive two days before Valentines day to avoid the rush. The flowers arrived a day late and frozen. OK, that kind of thing happens. But, when I tried to rectify the situation, I found that customer service was almost non-existent. You can e-chat with a person about your concerns and you can cancel your “subscription,” but they won’t “call you tomorrow” as they say they will and they will stick you with the charge for not only the late and frozen flowers, but will also charge you to cancel your “monthly subscription” — a $35-dollar fee that they will kindly send you in the form of a gift certificate for more frozen flowers. This, my friends, is a scam. I’m going back to god ‘ole FTD, which — by the way — still uses a nationwide network of locally-owned florists. The importance of this is that locally-owned florists are actually located in the community where your flowers will be delivered. Locally-owned florists have not only a reputation and a business to maintain, but you can also go talk to them, and may even run into them in the grocery store. There is a different kind of, well, old-fashioned service that comes from folks that live and work in your community. Flowers that come from California, from a big company that has a picture of their CEO riding a skateboard, sounds and looks fun, modern, and hip. But, California people don’t seem to understand winter in the Midwest. Flowers get delivered alive here, even in single-digit temperatures, but people that know how to handle flowers in the climate in which they live. The concept this company has is interesting and new-agey, but when you can’t get flowers to people at Valentines time, something is wrong with your concept. As you may know, Valentine’s Day is the number one day for florists every year. If you can’t not only survive, but also shine, in the flower business on this day, bad weather or not, then you ain’t ready for prime time. I’m still hoping there might be some sort of refund, but I’m hot holding my breath. Take my advice, call FTD. They may not be as hip as this California company, but they will deliver your flowers alive, and if they don’t they always make it right — somehow. That somehow is the crucial ingredient that this crew just doesn’t get. They basically take your money and run. Not a very romantic story for Valentines.

Worst customer service I have ever experienced. Ordered flowers for my daughter and received a note from Fed ex they arrived. Called my daughter and she never received them. Tried to call to talk to customer service but they are working from home and only use chat which is a joke. They basically told me they were delivered and maybe somebody stole them. My daughter was home all day with 3 roommates and they have a fence so if they were delivered there is no chance they would be stolen.
If you want a reliable, customer service friendly flower company I would not choose Bouqes I most certainly wouldn’t subscribe for a monthly flower delivery. What a nightmare that would be.

I wish I read reviews first!

This article is clearly a product placement ad, as evident by the overwhelming negative comments in response. I wish I had read those comments prior to having my husband order me flowers for Valentine’s Day. Everything from the delivery, packaging to the actual flowers from this company is just absolutely awful! My flowers were delivered to the wrong apartment. Luckily I have honest neighbors who brought them back down to the common area for us to find. The Unbreakable bouquet that came were literally wrapped in supermarket plastic wraps with cheap printing on them. If it wasn’t for the box it came in, they literally look like they are from your neighborhood grocery, doesn’t make for a nice gift receiving experince at all! The worst is the flowers themselves. My husband got me the Deluxe Unbreakable bouquet, which is supposed to be double the bloom. However, the whole bouquet barely make up a full bouquet to fit a vase. They also wrapped it as two (cheaply wrapped) bouquets, so I knew exactly what would have been in a Regular Unbreakable bouquet. According to the Bouq’s website, a Regular Unbreakable bouquet consists of 15 stems, while the Deluxe will have 30 stems. Here’s a breakdown of the Regularly Unbreakable bouquet – 4 stems of green, 2 stems of lilies and 3 stems snapdragon, the rest of it was a bunch of bear grass. So in essence only 1/3 of the bouquet is flowers, and even with filler stems, you are only at a total of 9 stems (nowhere near 15) thus it’s not enough to fill a regular vase. The flowers themselves are also very poor quality. Lilies look anemic and barely able to open, leaves are already turning yellow after 2 days. (Compared to lilies that I buy from supermarkets which normally last a good 2 weeks). The snapdragons also looks damaged. In the end, we probably could’ve gotten the same (better quality) flowers for about 1/4 of the price at a supermarket or went to the florist who would’ve wrapped the same bouquet beautifully and still be cheaper. I’ve actually used Bouqs to sent gifts in the past which after seeing the actual product myself, am a bit embarrassed that I used them. It’s also quite telling that their website doesn’t allow users to leave reviews nor share pics of their flowers. Needless to say, I would NOT be using them again in the future.

I am still reeling from the awful flowers I received as a gift. Four separate bunches of freesias (my favorite) — each wrapped in cheap saran wrap, not even arranged in one graceful bundle, and flowers were all wilted.

Flowers ordered online did not arrive as they appeared in the photos. The birthday bouquet I ordered for a friend’s 50th birthday arrived as all green closed buds. It will be DAYS before they bloom. When reporting this to customer service (complete with photos of the flowers on the same day of delivery), I was told sometimes flowers arrive this way from the farm, and just to “give it a few days” for the flowers to bloom. I’ve ordered from Bouqs many times, and this was a first. This was also, unfortunately, be my last.