American Home Shield Review
Table of Contents
About American Home Shield
Things break. That’s just the circle of life. From faulty refrigerators to glitchy TVs, it’s common for the average household to experience some technical errors. As ordinary as they might be, the cost to get them repaired can build up. This is where American Home Shield comes in, an insurance company that covers appliances and systems when they stop working.
Highly rated on Consumer Affairs, American Home Shield has become a necessity for many Americans. They’ve also been featured by a few media outlets, including Business Wire, Digital Journal, and Bob Vila.
Not fond of a $200 repair job? If so, perhaps it’s time to consider adding an insurance plan. Keep reading, as in my American Home Shield review, I’ll give you an in-depth take on the brand, its services, customer ratings, promotions, and more to help you decide if they’re worth checking out.
Overview of American Home Shield
You can say that AHS was founded on American goodwill. The story starts in 1971 on Long Island, New York, where a team of policemen and firemen banded together to provide handyman services for the locals.
Word about the company soon spread to California, specifically to the ears of one Sigmund Anderson. Inspired by the idea, he decided to improve on the ‘fixer-upper’ idea by implementing an insurance model.
A safety net for homeowners in case of glitches and damages, American Home Shield is committed to providing its clients with a sense of relief. According to their website: “Our goal is to empower homeowners to feel confident and in control of their home. We want to help you keep your home running smoothly, all the time.”
Before I continue on with my American Home Shield review, let’s go over some highlights.
Highlights
- Home warranties for home appliances and systems
- Covers kitchen appliances, electrical systems, heating and cooling, and more
- Offers professional repairs
- Affordable with several plans
- Available in several states
- Positive customer reviews
Dysfunctional home appliances usually lead to two options: purchasing brand-new replacements or hiring a repair man. Given that constantly replacing your appliances can be quite expensive, most of us try to fix our appliances.
But that can still be a costly deal, as repair fees and replacement parts can add up quickly. If you’re looking to cut yourself some slack, it’s time to consider American Home Shield.
Flexible in cost and add-ons, American Home Shield works with you, not against you. They offer a wide selection of plans to choose from. To keep things short and sweet, I’ll provide a brief rundown of their services in the next section of my American Home Shield review.
American Home Shield Warranty Review
Technology is rarely foolproof. It’s bound to glitch and slow down over time, so it’s best to be prepared when that happens. American Home Shield can offer some protection, as they provide warranties for systems and appliances. This includes electrical systems, plumbing, electronics, pools, and more.
American Home Shield Plans Review
American Home Shield offers three plans. This includes ShieldSilver, ShieldGold, and ShieldPlatinum. All warranties differ in terms of what is covered.
For instance, ShieldSilver can help protect air conditioning units, electrical systems, and plumping. ShieldPlatinum, on the other hand, covers various appliances, such as laundry machines, refrigerators, and kitchen tools.
Designed to provide protection for up to a year, American Home Shield warranty plans also come with add-ons in case you require extra fixing. For example, let’s say you’ve signed up for ShieldSilver, but are looking to get insurance for roof repairs. AHS provides coverage for leaky construction, missing shingles, rot, and other types of damage.
If you’re wondering what’s qualified under American Home Shield, they offer insurance for old appliances, improper installations, products that don’t come with maintenance records, and more. I highly recommend reaching out to a sales representative if you have questions about their warranties.
How Does American Home Shield Work?
Signing up for AHS doesn’t involve tons of paperwork. In fact, making a profile is as easy as creating a Facebook account. I’ll provide a step-by-step rundown of how to sign up in this section of my American Home Shield review.
First, head to the main page of ahs.com. From there, click on the ‘sign-in’ button on the top right-hand corner of the screen. This will land you on their login page, where you can create an account by selecting the homeowner section.
Click ‘create an account’ on the homeowners’ box. From there, you need to input your email address and password.
Once you’ve created an account, the brand will send you a confirmation email for verification. You’ll need to click the link provided in the email, as it will redirect you to the account set-up page. This is where you’ll input your contact information.
The next step is to add your property. You’ll need some important information concerning your contract number in order to properly fill this form out.
After you’ve completed all of these steps, you can finally request a service call on AHS. To do this, simply head to the main page and click ‘request service’ on the top right-hand corner of the screen.
You can either look up your warranty here or log into your account to speed up the process. After this step, you can select the items required for repair and provide the contact information needed to process the request.
American Home Shield Fees
AHS recognizes the need for affordable insurance, which is why their plans start at the low price of $40 per month. The final expense is dependent on the size of your house, your needs, and any additional coverage you require for your home. Trade service calls are also included in the plan, but clients are responsible for covering repair request fees.
According to the brand’s website, an average home covered by AHS costs around $480 per year. If you have questions regarding coverage for your house, in particular, you can request a free quote by visiting their website.
Who Is American Home Shield For?
Getting coverage for your stove, air conditioning unit, and laptop may seem like a paranoid move, but it’s better to be safe than sorry. American Home Shield can help lessen the blow in the case of what-ifs, as they provide warranties on several appliances and systems.
American Home Shield Reviews: What Do Customers Think?
Is AHS a legit safety net? According to several happy customers, it seems that American Home Shield is worth considering. I uncovered dozens of positive reviews on their official website. Homeowners liked the amount of assurance that the brand provides, as it is reliable and convenient. As one customer put it:
“Involved AHS and two Contractors to solve an electric issue at a house and in-ground pool. Silver Stream Electrical and AB Nation coordinated and cooperated in the solving of the problem. AHS proved their claims of excellent customer service. They have our thanks, respect, and admiration.”
For other American Home Shield reviews, I turned to some outside sources as well. The consensus there was relatively mixed, but I found an overwhelming majority of 5-star comments. Here’s how the brand fared:
- Consumer Affairs: 12.6k reviews with 4.3/5 stars
- Trustpilot: 3.4k reviews with 1.9/5 stars
- Sitejabber: 473 reviews with 1.3/5 stars
With a professional and commendable customer service, AHS clients were pretty happy with their warranties. As one user said: “I love American Home Shield as the service. They are great at follow-up. They are also great with the vendors who come out. They were professional and always on time. So they do a good job on contracting with actual repair people.”
Over on Trustpilot, one reviewer shared: “AHS responded quickly to my service request. They assigned a contractor and kept me informed once the appointment date was set.”
As you’ve probably noticed, American Home Shield isn’t completely free of negative feedback. I found a significant amount of complaints worth discussing before you sign up for an AHS warranty. I’ll cover some red flags in the next section of my American Home Shield review.
Is American Home Shield Legit?
According to a few reviews on Trustpilot, the Better Business Bureau, and Sitejabber, American Home Shield has some work to do concerning its customer service because of communication errors with service calls and issues with payment.
Is American Home Shield Worth It?
American Home Shield is definitely something to consider if you often deal with faulty home appliances. They provide convenient service calls and affordable pricing, no matter how big or small the job is.
American Home Shield Promotions & Discounts
At the time of writing my American Home Shield review, I found that AHS and AARP members can receive insider discounts if they sign up for an account.
In terms of their refer-a-friend program, you can get a $25 Amazon gift card for every successful referral. Additionally, the brand also provides a $50 coupon if you’re looking to buy warranties for multiple properties.
How To Get Started On American Home Shield
Customers can visit ahs.com to sign up for an American Home Shield warranty.
FAQ
Who owns American Home Shield?
American Home Shield is owned by founder Sigmund Anderson.
What is American Home Shield’s Privacy Policy?
According to their website, American Home Shield “collect combinations of all these types of information or aggregate some or all of these types of information to improve the Products and Services and facilitate other legitimate business purposes.”
How is American Home Shield’s Customer Service?
A few reviewers rated American Home Shield’s customer service with a 50/50 score. However, some found their representatives communicative and helpful, while others noted concerns in addressing their grievances.
How to Contact American Home Shield
For an questions of concerns unrelated to my American Home Shield review, you can contact the brand:
- Phone: 888-682-1043
- Use their online request service
Their customer service team is available 24/7.
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