Table of Contents
About Ember
Ember created the world’s first temperature-controlled mug, allowing users to set the desired temperature of their beverage for a consistent and pleasurable drinking experience.
Ember has been featured in Gear Patrol, People, Wired, Good Housekeeping, and Forbes. They have a 62k following of hot drink lovers on their Instagram account. The Ember Mug has won multiple awards including the 2017 Time Best Invention Award and 2017 iDSA Industrial Design Award.
This Ember mug review will carefully look at the brand, its bestselling products, customer ratings, promotions, and more, to help you decide if your morning cup of coffee is worth the upgrade.
Overview of Ember
Long-time coffee-enthusiast and Ember mug founder, Clay Alexander, created his revolutionary mug with the Ammunition Design Group in order to solve a worldwide problem. Hot beverages that turn cold before we can enjoy them are a universal frustration. With a technological solution that Alexander tackled in 2010, he forever changed the way people can consume hot beverages.
The mug uses precision sensors to keep your beverage at exactly the right temperature by heating it with a dual-band microprocessor-controlled heating system. Get ready for this: you can even control the temperature with your smartphone. Mind blown.
This Ember mug review will now head into the pros and cons of the brand.
Pros
- Durable stainless steel construction coated with FDA food-grade ceramic
- Multiple awards for innovative design
- Customizable temperatures programmed from via smartphone or Apple Watch
- Mug and Travel Mug options
- Travel Mug 2 has touch buttons for easy temperature adjustment
- International shipping available
Cons
- Some customers report difficulties with the app, Bluetooth connectivity, and insufficient heat
Ember mugs are a high-tech solution to the problem that coffee, tea, and hot chocolate lovers face on a daily basis. Whether you’re working from home, attending a drive-in movie, or chasing your little one around the house, Ember keeps your beverage at the ideal drinking temperature.
These innovative mugs feature durable stainless steel construction coated with FDA food-grade ceramic. Ember Mugs are preset to 135°F but can be controlled via the app on your smartphone, Apple Watch, or the Travel Mug 2 touch buttons. The app will notify you when beverages reach the desired temperature.
To use your Ember Mug, simply pour in your hot beverage, and the LED light will come on when it has reached the ideal temperature. Drinks stay warm on the charging stand, and when taken off, heat retention times vary between devices. This Ember mug review will go into more detail and feature the company’s bestselling products.
Ember Mug 2 Can Review
It’s not all about looks, but life can be a bit more enjoyable while surrounded by aesthetically-pleasing objects. The sleek Mug 2 is that kind of object, featuring its own charging stand to keep coffee warm all day if you’re a slow sipper.
The Mug 2 comes in two colors options. Classic black is a go-to, but this Ember mug review thinks there’s something alluring about the white. Perhaps it’s the clean, neutral look that would pair oh-so-well on top of a wooden office desk.
Getting back to the Mug 2 specs: it keeps your beverage warm for 80-90 minutes depending on size (10oz or 14oz). This attractive, beverage-boosting Mug 2 retails between $100-$130 based on color and size.
Ember Mug 2 Metallic Collection Review
Metallics are a fun way to rejuvenate old school mugs. Available in Ember Copper Mug, Stainless Steel, and Ember Gold, the Mug 2 Metallic Collection includes a charging coaster that keeps your drinks at a preferred temperature for 90 minutes or all day long.
This lustrous metallic mug holds 10oz of your favorite beverage. Great for home or office use, the Mug 2 Metallic Collection is an especially suave addition to the home or office, retailing at $130.
Ember Travel Mug 2 Review
The Travel Mug 2 is great for park walks, work commutes, or road trips. Say goodbye to the dreaded ice-cold coffee cup on your morning walk to work. This travel mug has a 3-hour battery life, great for hiking excursions or that long drive to your parents’ house. The 360° leakproof lid keeps spills at bay in stop-and-go traffic, and the vessel is dishwasher safe.
It holds 12oz and comes with the matching charging coaster, with improved battery life, external touch temperature control buttons, and auto sleep (ensuring your battery doesn’t fry when the mug is on its charging stand for long periods of time. The commute-friendly Travel Mug 2 can be yours for $180.
Ember Halo Lid Review
Elevate your coffee experience with the 24k Gold Halo Lid. Along with an enhanced beverage drinking experience, the 24k gold plated lid adds elegance and style to the Ember Travel Mug.
Forget unscrewing the lid and drinking from the side of a cup. Halo lids provide opening sipping for when you get to work and no longer need a closed container. The classy 24k Gold Halo Lid retails for $100.
As an alternative and more budget-friendly option, you can opt for the standard Halo Lid with all the same features. Featuring a glossy black ceramic construction, this Ember accessory retails for $30.
Ember Extra Charging Coaster Review
The pretty metallic of the Extra Charging Coaster adds a hint of elegance around your home, or wherever coffee or tea is enjoyed. Keep one at your writing table and another by the bed to enjoy on lazy weekend mornings or afternoons. Available in five colors, the Extra Charging Coaster works with the 10oz or 14oz Ember Mug.
You can mix and match the colors to add some visual interest. We suggest pairing the black mug with the gold coaster for an especially cool contrast. Make your life more convenient with the Extra Charging Coaster for $40.
Ember Extra Charging Coaster 2 Review
It’s always a good idea to keep an extra of your most important items on-hand. This Ember mug review regards anything to do with coffee as an important item, so you may find that the Extra Charging Coaster 2 can come in handy, especially when traveling to and from the office.
Keep your coffee at the optimal temperature while getting ready, then brew another cup at work, and keep it warm throughout your day. The Extra Charging Coaster is compatible with Ember Travel Mugs 1 and 2, available for $40.
Ember Mug Reviews: What Do Customers Think?
This Ember mug review checked out customer feedback on the company website, Google, and Amazon to get a better understanding of what their products are like. Below, you’ll find reviews for the Ember temperature control mug outlining the brand’s high and low points.
The Ember heated coffee Mug 2 has an average of 4.5/5 stars from 8,068 customers on the company website. A customer who rated the mug at 5/5 stars said, “I love this mug. I’m a stay at home dad, and my coffee is always growing cold while I’m taking care of my daughter. With my ember mug, every time I come back to my coffee, the temperature is perfect.”
On the other hand, a limited number of customers felt the mug just isn’t hot enough, like this reviewer: “Max holding temperature is only 62 Deg C which is not hot enough, my beverage is warm not hot at this temp.”
The Ember Mug’s Google rating is taken from various online retailers like Best Buy and Target. Google ranks the brand as 4.5/5 stars from 686 ratings. One 5/5 star review read: “I had never thought that a few degrees in the temperature would actually make my coffee or tea taste better. It does…What if you could keep it always at that magic temperature that lasted 2 or 3 minutes? That is what Ember does for you.”
We also found some unfavorable reviews on Google, where some customers noted technical difficulties. There are comments like the “App is a little wonky,” for instance. Some wish the battery lasted longer, and others reported losing connectivity with the app.
A total of 7,397 customers on Amazon rate the Mug 2 as 4.5/5 stars on average. Many users noted that the mug solves the cold coffee problem, as this reviewer puts it: “My spouse is notorious for reheating coffee in the microwave and often guilty of forgetting…Now she’s enjoying her coffee…to the last drop!”
By contrast, a customer who rated the Mug 2 at 1-star stated that the battery life steadily decreased within the first 2 months. His review read: “At first they kept coffee at chosen temperature and would charge up in about an hour. Now….they Both are lasting a little less than a half hour….and take about 5-6 hours to recharge.”
Is the Ember Mug Worth It?
This Ember mug review is quite impressed with ratings for the products. Averaging above 4/5 stars across the board, there haven’t been any major complaints with customer service or shipping. So, is Ember Mug worth it?
It’s clear that Ember customers find the products incredibly useful. There’s no question that it solves a problem faced by many. You may experience a few problems with the app and connectivity, which can be frustrating, but shouldn’t disqualify the mugs altogether.
The Ember coffee mug is backed by a 1-year warranty, so if you do run into technical issues, you’ll most likely get a replacement. Their 30-day money-back guarantee lowers some of the risk as well. Overall, this Ember mug review believes the tech is worth the price if you want to enjoy cups of tea or coffee throughout the day without manually reheating.
Ember Mug Promotions & Discounts
Sign up for the Ember Mug newsletter to get 10% off your first purchase of $130 or more. The newsletter will let you know if there are any upcoming Ember Mug sales on the website, as well.
Where to Buy Ember Mugs
Head to Ember.com to get the best deals on their products. You can also find mugs and accessories in stores such as Apple, Best Buy, Target, certain Starbucks Ember Mug locations, Harrods, and Bloomingdale’s, and Indigo.
FAQ
Are Ember Mugs made in China?
Ember’s manufacturing facility is located in Zhuhai, China.
What is the Ember Mug made of?
The Ember Mug is made from durable stainless steel and coated with FDA food-grade ceramic.
What is the difference between Ember Mug and Ember Mug 2?
There are some significant differences between the Ember Mug 1 and 2. The Ember Mug 2 has a longer battery life, a smaller charging coaster, better waterproofing, auto-sleep function, and is more expensive.
How hot is Ember Mug?
Ember Mug is preset to 135°F which some argue is the perfect temperature. You can control the temperature in the app from 120°F to 145°F.
Can I wash my Ember Mug?
Yes, you can hand wash your Ember Mug with warm, soapy water and a soft sponge. After washing, make sure the mug is completely dry before putting it on the charger. It’s important to never start an Ember Mug dishwasher load.
Will Ember heat up cold coffee?
Ember Mug does not recognize liquid that is under 100°F.
Can you use an Ember Mug without an app?
You can use Ember Mug without an app. The Mug 2 will remain at 135°F. The Travel Mug 2 temperature can be changed using the touch buttons on the outside of the mug.
Can I leave my Ember Mug on the charger?
Yes, an Ember Mug can be left on its charger. When the mug battery is full, the charging function will shut off automatically, eliminating the possibility of battery damage.
What is Ember’s Shipping Policy?
Ember Mug ships worldwide and takes approximately 2 business days to process your order. All shipping costs are calculated at checkout. Shipping options and times are as follows:
US (excluding US Territories)
- Standard takes 3-5 business days
- Express takes 2-3 business days
- Priority takes 1-2 business days
Canada
- Standard ships in 5-7 business days
UK & EU
- Express International can take 3-5 business days
Japan & Singapore
- Express International takes 5-7 business days
Hong Kong & Macau
- Express International takes 1-2 business days
Australia
- Express International will take 5-7 business days
New Zealand
- Express International ships in 5-7 business days
To check your Ember Mug order status, use the tracking number provided in the confirmation email.
What is Ember’s Return Policy?
To return an Ember Mug, you can do so within 30 days of purchase to get a full refund. To qualify for a refund, you must submit your request via the Return Page. Products must be shipped back in good physical condition with all of the original accessories. When you head to the Return Page, specify the reason for return. You can also email [email protected] to initiate a return.
Ember Mugs come with a 1-year Limited Warranty. The warranty states that the product “be free from material defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase.”
Note that the warranty does not cover software embedded in Ember products or related app services. For inquiries on the warranty, you’ll need to have the Ember Mug serial number handy.
How to Contact Ember
If you need any other information that this Ember mug review did not cover, reach out to their customer service in one of three ways:
- Email: [email protected]
- Text the Ember Mug customer support phone number: 1(805) 500-2165
- Facebook Messenger
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I bought my Ember mug less than a year ago. The finish came off the bottom of the inside of the cup, and it stopped keeping my drink hot for an hour and a half. Yesterday, it went off after 30 minutes. It’s in the trash.