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About Get Maple
Get Maple is an online healthcare service that virtually connects you with doctors in your area. Its services are specific to acute, chronic, and mental health conditions, and include prescriptions and doctors’ notes when necessary.
Having helped over 2 million patients to date, the Canadian service has generated quite the buzz, with features on Global News, CTV News, The Globe and Mail, and The Star. On top of that, the service has a healthy following of almost 20k on Facebook.
Interested in learning more about this telehealth service? Keep reading this Get Maple review. Here, we’ll provide critical details about the brand, including how its service works, customer feedback, answers to FAQs, and more, to help you decide if it’s the right choice for you.
Overview of Get Maple
Get Maple was founded in 2015 after founder Dr. Brett Belchetz grew frustrated with how the Canadian healthcare system was running. He noticed the long lines in doctors’ offices and patients who were sick of waiting.
The thing about many of the conditions treated by doctors is that they don’t all require a physical visit. Some can be dealt with virtually, by way of a simple chat. Utilizing Canada’s most expansive pool of doctors, Get Maple helps patients across the country without the need for them to leave their homes.
Get Maple has swooped in to streamline healthcare and make it accessible for all. Based in Toronto, Ontario, the brand gives patients 24/7 access to care, alongside employer options for their staff and virtual services for long-term care homes.
This particular kind of service proved extremely helpful in recent years when heading into a doctor’s office wasn’t a risk many wanted to take. Ahead, this Get Maple review will walk you through how the platform works and what type of services it offers. Before we get there, we’ll showcase its highlights.
Highlights
- Completely virtual; never leave your home and see a doctor in minutes
- Treatment for a wide range of health conditions
- Prescriptions delivered to your door
- Accepts employer/private insurance
- Offers membership pricing
Offering quick and affordable service to Canadians across the country, the telehealth service has quickly become a familiar go-to for help with general and mental wellness. The next section of this Get Maple review will focus on what the platform offers, who it’s best suited for, and how it works.
Get Maple Online Prescriptions Review
Whether you have chronic UTIs, a chest infection, or allergies, getting a prescription fast is a must. It’s a simple task that takes very little time once you actually get to see your doctor—but it’s the waiting time in regular clinics that’s the real killer.
Get Maple Online Prescriptions make it painless to get the treatment you need, without sitting in a clinic for hours and wasting your precious time. Allowing you to speak to a doctor within minutes from the time you request an appointment online, the service offers care around the clock for those who need help right away.
Get Maple is ideal for prescription refills or to treat conditions you’ve dealt with in the past, like UTIs or allergies. We will note though, that not in every case will your doctors refill or write a prescription, they do as seems necessary or when they don’t require additional information.
To get a prescription or a refill, you’ll schedule or log in for an appointment with one of the service’s doctors. Let them know your symptoms or what medication you’re currently on, and they’ll issue a new one and send it to a pharmacy of your choice.
Get Maple doctors can write prescriptions for regular medications like birth control and antibiotics, but cannot for narcotic drugs. For a full list of medications your doctor can prescribe, check out the Prescriptions page.
Who Is Get Maple For?
First and foremost, Get Maple is for non-emergencies only. Its doctors can help you with a range of acute and chronic conditions like UTIs, infections, vomiting, asthma, and issues like erectile dysfunction.
The platform also has doctors to help with mental health conditions like depression, anxiety, and OCD, as well as dermatologists. In many cases, Get Maple will require more information from a blood test, urine sample, or X-ray in order to treat your condition.
Because it’s delivered completely online, it’s a smart option for those who do not want to leave their house due to an illness or are short on time.
How Does Get Maple Work?
Getting medical care should never be hard, and yet going into a clinic can mean waiting for hours. Get Maple works by way of an app, and after you download it and set up your profile, the steps towards seeing a doctor are simple—like they should be.
1. Schedule an appointment
Log into your Get Maple account and click on ‘Get Care’. The next page will prompt you to fill in how you’re feeling. You can then select whether you’d like to see a doctor now or schedule an appointment for later. You may be required to pay if you do not have employer or private insurance.
2. The doctor will be with you shortly
Within minutes, a doctor will review your request and let you know if they can help you with the services offered at Get Maple. If so, they’ll jump right into a video call, voice call, or chat.
If the doctor cannot help you, you will not be billed for the service, but they will suggest where you can go to get help.
3. Treatment
From the information given in your appointment, your doctor will give you advice, a diagnosis, or a treatment plan. This may or may not include a prescription. If they do prescribe a medication, they’ll send it to the pharmacy of your choice or you can ask that it be delivered to your home.
What Do Get Maple Doctors Specialize In?
Since Get Maple is a virtual service, its wheelhouse is slightly limited, but not by much. You won’t be able to get prescriptions and advice for every type of condition, but its areas of care do range from acute to chronic and even mental health concerns.
Conditions that Get Maple doctors can help with include, but are not limited to:
- Dermatology
- Mole Mapping
- Independent COVID-19 Testing
- Weight Management
- Health and Wellness Coaching
- Psychotherapy
- General Health Assessment
- Allergy & Immunology
- Male and Female-specific conditions
In most of these cases, your Get Maple doctor will order a lab requisition for you to complete at your nearest participating health center. Once the results are in, they’ll be able to discuss them with you and help you with the next steps of care.
How Much Does Get Maple Cost?
Get Maple is a Canadian service, and though Canadians have access to free healthcare, it’s not a free service. Depending on the time of day you visit a doctor the fee changes slightly.
- After 12:00 am and before 7:00 am: $99
- 7:00 am to 12:00 am: $49
- Saturday & Sunday: $79
If you frequent the doctor’s office or simply want to stay on top of your game, Get Maple has a membership available for $30/month.
Comparison: Get Maple vs. Teladoc Health
There are many health conditions that can be assessed virtually, and some that, if you suspect you have it, it’s important to stay home and isolate. The invention of telehealth services was a thing before the Covid-19 Pandemic hit, but they make even more sense now.
In this section of our Get Maple review, we’ll be taking a look at another virtual care service, Teladoc Health to see if there are any big differences between the two.
Teladoc Health caters to whole-person health, mental health, primary care, and complex care. In other words, they can help with a range of health concerns, get you in touch with a doctor that can help, or help you decide on the right course of care (surgical, medication, etc.).
The service also gives patients access to nutritionists, dermatologists, and other specialists—something Get Maple does too. Teladoc can also be used by Employers to give their staff access to great care, as does our featured brand.
Like Get Maple, Teladoc Health uses video or phone calls to meet with patients, although Get Maple does use chat-based appointments for certain issues where no video call is required. The competitor can also write prescriptions and have them sent to your pharmacy of choice, although we did not come across information that said your prescription can be delivered.
The service accepts insurance, but without it, a general appointment is $75. Get Maple’s starts at $50 and it takes private and employer insurance as well.
Overall, these two services are very similar, but they do have some differences. The biggest may be that Get Maple is for Canadians, while Teledoc Health is for those in America. The competitor seems to have greater options when it comes to the health care sector too, but its services are more expensive.
Get Maple Reviews: What Do Customers Think?
Services like Get Maple just make sense, but deciding whether or not the virtual doctor’s office is worth the visit depends on more than just the concept alone. To find out if the service lives up to its potential, we’re going to need to hear from those who have used it.
For this section of our Get Maple review, we combed the web for helpful customer feedback, collecting comments and ratings from Trustpilot, Google Play, and the brand’s Facebook page.
On Trustpilot, Get Maple has a 4.8/5 star score awarded by 508 patients. You’ll find the rating snapshot for that score below too if you’re interested in seeing how it breaks down.
- Excellent: 88%
- Great: 8%
- Average: 1%
One Get Maple review read, “Excellent service, quick turn around to get a DR’s and Specialists’ appt,” while another mentioned that the service was “easy to Navigate quick and very professional.”
When you need medical attention, waiting isn’t easy. It’s such a great feeling to be able to see a doctor quickly and get a prescription or the right advice. And since adults and seniors use the app, the fact that it’s as straightforward and easy to figure out is a major plus.
Next, we headed over to the Google Play store and found a 4.2/5 star rating from 3,506 users.
There are a ton of comments that mention how beneficial the service is, and we found one Get Maple review that read, “I have a hectic work schedule that makes even getting to a walk in almost impossible let alone my family GP. This makes getting a simple prescription so fast. Love it.”
Get Maple was made to be as convenient as possible, meaning you don’t even need to leave your home or office to see a doctor. As long as your concern isn’t an emergency and falls under one of the service’s umbrella of conditions they treat, getting what you need is quick and painless.
For one final piece of feedback, we turned to the brand’s Facebook page which showed a 4.7/5 star score awarded by 627 people. We were interested in finding out more about what the service’s doctors are like and ran into one Get Maple review that read, “The doctor that I was connected to was very thorough and polite.”
Meanwhile, another patient said that “the service was efficient, convenient, and compassionate…The nurse practitioner that I met with was kind, caring, and sensitive.”
Dealing with kind doctors and nurses makes a huge difference, especially when you’re feeling ill. It would be easy for a service like Get Maple to hurry patients out of the virtual door in order to see as many as possible, but it sounds like their doctors provide a thorough service that makes patients feel heard.
Overall, Get Maple is a great option for those who are short on time or can’t leave their house due to an illness. Since the service works with pharmacies to deliver prescriptions, it’s extremely convenient when it comes to treating your ailment.
Is Get Maple Worth It?
Get Maple is a quick and convenient service that people say is worth the money for a few reasons. The biggest perhaps, is that you avoid waiting in a crowded office or clinic around other sick people.
Another is how quickly you’re able to get an appointment. Even though Get Maple does cost money for Canadians, the $50 is totally worth the time and potential contamination from other sick people.
On top of that, Get Maple doctors are caring, efficient, and thorough, and the app is incredibly easy to use. Offering treatment for a wide range of health concerns, the service has proven to be helpful for Canadians and something we think is worth checking out if you need treatment in a pinch.
Get Maple Promotions & Discounts
Our Get Maple review would be complete without filling you in on deals. While checking out the service’s site from head to toe, we found out that as a member you’ll pay just $30 per month regardless of how many appointments you book.
Where to Buy Get Maple
Get Maple operates via an app, and you can download it from the App Store, Google Play, or use it on your browser. The app itself is completely free.
FAQ
Can I order a prescription online?
In your appointment, a doctor will write a prescription if they think it’s necessary. Some will ask that you go in for further testing at a lab or clinic if they think more information is needed.
If a Get Maple doctor does write a prescription, they’ll send it to whatever pharmacy works best for you or you can ask to have it delivered to your door—just keep in mind that the delivery option can take up to 3 days.
Can I get a doctor’s note online?
You can, just maybe not for illnesses that took place over a week ago or for longer absences. If you’re currently ill and need a note for a short absence, a Get Maple doctor can issue a sick note for school or work.
What lab tests can be ordered online?
Get Maple doctors can order blood tests, ultrasounds, and X-rays. They’ll pass along a requisition that you’ll need to download and take to the lab with you. When your results come in, if the doctor decides you need a follow-up, they’ll reach out to schedule one with you.
Can Get Maple doctors help me analyze my lab test results?
They sure can. Once your results get back, just schedule a visit and a doctor will be with you shortly.
How long does it take to get blood test results?
You could receive your blood test results in as little as a few days or it could take up to a week. Since the reasons for blood tests vary, so does the time it takes to analyze them. Once you head in to get them done, ask the lab for a more concrete timeframe.
Does insurance cover Get Maple?
If you’ve got insurance through your employer or privately, your visit with Get Maple should be covered, just remember to check your coverage terms to be sure. Have a Health Spending Account with your business? You might be able to pay for your visits that way too.
What is Get Maple’s Shipping Policy?
Get Maple is a Canadian-only online health service. If you like, you can arrange for your prescriptions to be delivered to your door instead of having them picked up from the pharmacy.
Delivery is free and you can expect to see them show up in about 1-3 days. All drop-offs are arranged through Get Maple’s pharmacy partners across Canada.
How to Contact Get Maple
If you have any questions that weren’t answered in this Get Maple review, head over to GetMaple.com and click on the ‘?’ at the bottom right-hand corner of the webpage.
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