Table of Contents
About Indochino
Headquartered in Vancouver, B.C, Indochino makes custom suits, shirts, chinos, blazers and overcoats for men. The brand circumvents industry standards to bring men the best in clothing by offering made-to-measure experiences to the customer, creating an alternative to “off-the-rack clothing” at prices that feel right.
This approach has made Indochino the “largest exclusive made-to-measure” corporation worldwide. Our Indochino suits review will provide an in-depth look at the brand and its products to guide your purchase decision.
The foundation of Indochino rests in the firm belief that men should not have to spend exorbitant amounts of money to have a beautiful, classy, customized wardrobe.
Indochino was founded by CEO Kyle Vucko and Heikal Gani in 2007. Both men were students at the University of Victoria and they developed Indochino to fill a gap in their own experience. Their aim was to build a business that manufactured made-to-measure men’s garments at a reasonable price.
Shopping with Indochino is personal, customized, and tailored: customers get to experience what it’s like to be a designer when they create their own garments.
As a customer, you will select from hundreds of fabrics. It doesn’t stop there—you have the opportunity to design lapels, pockets, linings, buttons and monograms.
Once you have captained all of the decisions, the garments are made to measure with premium fabrics including 100% Merino Wool, and various blends of Merino Wool, linen, polyester, silk, cashmere, and mohair.
Indochino knows that getting your clothes shouldn’t involve hassle. Our Indochino suits review underscored that while Indochino involves you in the process, they take care of the bothersome details and deliver the product to your door.
You can order your garments online from the comfort of your living room or in person at one of more than 30 showrooms across North America.
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Our team spends hours researching, consulting with medical experts, gathering insight from expert professionals, reviewing customer feedback, and analyzing products to provide you with the information you need.
Pros & Cons
This section of our Indochino suits review will highlight the pros and cons associated with the brand:
Pros
- Custom-made, tailored fit: Indochino offers made-to-measure suits, providing a personalized fit tailored to individual measurements.
- Easy online shopping experience: Indochino provides an easy and convenient online shopping experience, allowing customers to customize their suits and place orders from the comfort of their homes.
- Thorough and consistent design and manufacturing process: Indochino follows a meticulous design and manufacturing process to ensure the quality and consistency of their suits.
- Innovative colors and classic designs: Indochino offers a range of suit colors, including innovative options, along with classic designs.
- Enhanced details and quality features: Indochino suits incorporate various quality features such as canvassed lapels, bullhorn buttons, light bear cushions, and high-quality collar felts.
Cons
- Price: Indochino suits can be more expensive compared to some alternatives. However, it’s worth noting that the price may vary depending on customization options and materials chosen.
- Limited fabric selection: Some reviews mention that Indochino has a somewhat limited fabric selection compared to other made-to-measure suit brands.
- Preset styles and measurements: Indochino offers preset styles and measurements for lapels and shoulder types, which may not be as customizable as some other brands.
Features
Before we get to Indochino’s offerings, let’s take a look at what sets them apart from the competition:
- Made-to-measure clothing: Indochino specializes in offering made-to-measure suits, casual wear, and outerwear for men. This means that customers can customize various aspects of their garments, such as measurements, style, and fabric choices, to create a personalized and tailored fit.
- Online and showroom options: Indochino provides the convenience of online shopping, where customers can follow detailed video guides to accurately measure themselves at home and complete the ordering process online. Additionally, Indochino has showrooms in various locations in Canada, the United States, and Australia, where customers can visit to get professionally measured.
- Quality craftsmanship: Indochino is known for its exceptional quality and craftsmanship in the clothing it produces. Customers have reported that the garments they received matched their measurements and fit expectations, demonstrating the brand’s commitment to delivering high-quality products.
- Wide range of customization options: Indochino offers a range of customization options, allowing customers to personalize their clothing to suit their preferences. This includes choosing fabrics, styles, colors, and other details to create a unique garment.
- Competitive pricing: Indochino aims to provide value for customers by offering made-to-measure clothing at competitive prices. This allows individuals to experience the benefits of personalized and tailored clothing without breaking the bank.
Materials
A suit is only as good as the materials used to make it. Here’s what Indochino uses to create their bespoke suits:
- Premium fabrics: Indochino offers a range of premium fabrics, including 100% Merino Wool and various blends of Merino Wool, linen, polyester, silk, cashmere, and mohair. These materials ensure high-quality and luxurious garments.
- Wool, linen, and blends: Indochino offers a wide range of fabrics, including wool, linen, and blends, allowing customers to choose the perfect material for their suits. The fabrics come in different weights, textures, and patterns to suit various preferences and seasons.
- Other fabric options: Indochino’s fabrics are available in different weights, ranging from 225GSM (grams per square meter) to 390GSM. This range ensures that customers can find suitable fabrics for different occasions and climates.
- Customization options: Indochino provides fabric swatches that customers can feel and examine before ordering. These swatches can be accessed by visiting one of Indochino’s showrooms. This allows customers to get a tactile sense of the fabrics available and make informed decisions about their choices.
Custom Fit Suits
At Indochino, fit matters—plain and simple. Every human body is unique with independent assets and particularities. Indochino’s thorough measurement process takes into account your exact measurements.
The brand makes shopping for your beloved garments simple, taking labor and worries out of the process. People notice when a suit fits well: it creates sharp lines and an aura of elegance.
Indochino Measurement Guide:
- Shoulder: the shoulder seam should end at your natural shoulder line
- Jacket Length: the jacket should cover your buttocks
- Pant Length: pants should extend beyond the heel of your dress shoe
Measurement Process
- No Tailor Necessary: The online process is simple. Within 10-15 minutes, you will be set up with a measurement profile. You don’t need anything more than a friend and a tape measure.
- Predictive Measurements: Algorithms utilize your height and weight to help guide your measurements.
- Measurement Review: Indochino’s tailor reviews each measurement profile, and if there is a red flag, and it appears a measurement needs adjustment, the team will contact you.
- Cutting Edge: Indochino uses digital cutting technology. Your products will be consistent, and they will fit.
Indochino Suits Review
Premium Suits
Premium suits by Indochino cost $399-$579. Some of the available colors include navy, espresso, gray, blue, dark charcoal, indigo, and midnight blue. We hunted for some top-selling premium suits to give you a sense of what Indochino offers in this category.
The Hemsworth Prince of Wales Midnight Blue Suit is a best seller for $579.
The Hemsworth is the can-do suit. It carries you through any formal occasion, office day, or any time you feel like dressing up. The premium wool is durable, and the custom-tailored suit features quality components with conscientious construction.
The suit includes fully canvassed lapels, lightweight shoulder pads, bullhorn buttons, and high-quality collar felts. The Hemsworth Suit in Light Blue is also a top seller. This shade is versatile: the solid color makes it a classic, while the light blue hue offers a style statement.
Luxury Suits
Indochino luxury suits cost $599-$669. The brand features an array of inspired colors including windowpane black, check black, blue, check midnight blue, navy, charcoal, herringbone blue, and light gray. We couldn’t fully complete this section without spotlighting the Harrogate Windowpane Light Blue Suit.
The inspiration for the Harrogate comes from Indochino’s most popular black suit, but there is a unique addition to the Harrogate—a luxurious blend of cashmere.
You’ll appear polished in this cosmopolitan look for $669. To Indochino, quality, design, and comfort are paramount, and these foundational elements motivated the sophisticated 95% Merino wool and 5% cashmere blend.
Tuxedo Suits
You’ll certainly look dapper in an Indochino tuxedo suit for $539-$669. Indochino’s tuxedo suits come in velvet and dinner jacket options and snappy colors, including emerald, black, burgundy, navy, purple, and teal.
The Highworth Burgundy Dinner Jacket is a best-seller at $539. The 100% wool jacket is elegant and refined with the staple features of a classic dinner jacket and an unexpected and rich pop of color.
The jacket has sophisticated canvassed lapels, bullhorn buttons, high-quality collar felts, and lightweight shoulder pads. Take the night by storm in this beautiful jacket that takes into account your unique measurements.
Blue Suits
Our Indochino suits review found that if you’re looking for a stylish blue suit, you’ve come to the right place. Indochino features many adventurous shades of blue in custom-tailored designs. Whatever your blue desires, Indochino offers suits in this category for $439-$669.
The Highbridge Dark Navy Suit is another bestseller, according to our Indochino suits review. With the Super 150 wool fabric, the supple material is warm and soft, and heads will turn as you pass on the city block with this sleek, stand-out look.
The quality components of the jacket include canvassed lapels, bullhorn buttons, high-quality collar felts, and lightweight shoulder pads.
Gray Suits
Indochino’s grey suits are striking and handsome for $399-$669. You’ll look like you’ve stepped off of a photoshoot in light grey, plaid gray, check gray, herringbone light gray, herringbone charcoal, and more. At $669, the Highbridge Charcoal Suit is an Indochino bestseller.
The 100% wool suit is authoritative with its distinctive lines and coloring. You will rise to every occasion with the half-canvassed design, along with the fully canvassed lapel, lightweight shoulder pads, bullhorn buttons, and high-quality collar felts.
RJ Collection
The Indochino RJ Collection is for men who gravitate toward boldness in their suits. The RJ collection is available in grey, red, burgundy, and striped black for $399-$579.
If you want to rule the streets, shake hands, and never be forgotten, consider the RJ Solid Red Suit. The 100% wool fabric is dazzling and features a limited edition RJ Barrett lining. The suit will make you feel bold, independent, and courageous in any circumstance, and believe me, it will turn heads!
Who Is Indochino For?
Indochino is primarily targeted toward men who are looking for custom-made clothing options. Here are some key points about who Indochino is for:
- Men seeking made-to-measure clothing: Indochino offers personalized suiting, casual wear, and outerwear. They specialize in providing made-to-measure experiences to their customers, allowing them to create custom suits, shirts, chinos, blazers, and overcoats. This approach caters to individuals who value clothing that is tailored specifically to their measurements and preferences.
- Customers looking for affordable custom clothing: Indochino was founded on the belief that one doesn’t need to spend a fortune on a custom wardrobe. By taking the made-to-measure experience directly to the consumer, they offer an alternative to off-the-rack clothing at ready-to-wear prices. This makes Indochino an appealing choice for individuals who want the benefits of custom-made clothing without breaking the bank.
- Men who appreciate convenience and choice: Indochino offers both an online store and brick-and-mortar showrooms. This allows customers to choose the shopping method that suits them best. The brand provides a range of customization options, including fabric choices, styles, and fit preferences. With their extensive selection, Indochino aims to provide a convenient and personalized shopping experience.
Indochino Suits Review: What Do Customers Think?
In our Indochino suits review, we found that customers were split between negative and positive camps as they reflected on the products as of June 2023. Some customers feel that the suits and customer service are excellent. They found the staff helpful and friendly during the consultation and measurement process.
Let’s start with Trust Pilot where the brand has garnered a rating of 3.9/5 stars based on nearly 2k reviews. 61% of ratings were 5/5 stars. which speaks to Indochino’s quality. Here’s one review from this rating website that sums up that sentiment nicely:
“Suit came out great! Got my suit and Maddie at Indochino was SUPER helpful. She helped my father and brother-in-laws with their suits too. I got my suit from Indochino for my wedding and it looks fantastic and feels great!! Hope corporate sees this review because Maddie you are the best!!!“
One thing worth mentioning is that plenty of the reviews are more than happy to give a shoutout to the employee who helped them out. It goes to show that customer service definitely matters to Indochino.
While Sitejabber only holds 9 Indochino reviews, we figured they’re still worth mentioning. While some customers had some hesitancy shopping with this brand, their fears were unfounded:
“I was very skeptical about them before I made the order because I came across many mixed reviews. I placed an order for a black customized blazer after taking a chance on them. To say that I was satisfied with their services would be an understatement because the suit was more than what I expected and I really liked it!“
We’ve also come across some of those mixed reviews that mention a lack of quality, accuracy with regard to measurements, and customer service. However, more recent reviews paint a very different picture.
Lastly, Indochino has a very respectable rating of 4.7/5 stars based on nearly 500 Google reviews. Here, many customers have sung the brand’s praises, with numerous testimonials sounding a little bit like this one:
“Just received my suit about 4 weeks after ordering and it fits great! I’m very happy with the finished product. I ordered in store and everyone was super friendly and helpful. I had my measurements taken by Fab who was very informative, professional and personable. It was very LGBT friendly in my experience. Would definitely recommend to anyone looking for a custom suit!“
Is Indochino Worth It?
It wouldn’t be a complete Indochino review without mentioning that the brand has had some issues in the past with the quality and durability of their suits and their lackluster customer service.
However, it seems that the brand is really shaping up in all aspects and if you’re looking for a more affordable, well-made, and bespoke suit, Indochino is worth it.
Indochino Promotions & Discounts
Indochino offers a $25 discount off your first suit when you join Indochino Insider (the Indochino mailing list). Check back on their site regularly for an Indochino promo code or Indochino coupon.
Alternatives
FAQ
Where to Buy Indochino
You can order your Indochino suit online and have them conveniently delivered to your door.
Our Indochino suits review highlighted that you can visit showrooms in many locations including Indochino Philadelphia, Indochino NYC, Indochino Chicago, Indochino Boston, Indochino Bethesda, Indochino Denver, Indochino Seattle, Indochino San Francisco, Indochino Atlanta, Indochino Houston and Indochino Dallas.
Shipping Policy
- Indochino offers free worldwide shipping on orders over $150
- A flat rate of $20 is applied to orders under $150
- Gift cards, Tailor’s Kits and tape measures ship for free, but they do not count toward the $150 payment toward free shipping
- Indochino ships around the world through DHL
- Taxes and duties are not covered for shipments outside of the U.S., Canada and Australia
- Here’s an Indochino tip: ship your order to your office, and you will never miss a delivery!
- Indochino products are made for you and delivered to your door in 3-4 weeks
- Indochino does not ship to Austria, Argentina, Belgium, Brazil, Chile, Cuba, Faroe Islands, Greece, Iran, Ireland, Russia, Republic of Korea, Democratic People’s Republic of Korea, Lithuania, Malta, Mexico, Netherlands, Netherlands Antilles, Philippines, Portugal, Puerto Rico, Uganda, Uruguay, Vietnam
Return Policy
Indochino believes in a Made to Measure experience. Our Indochino suits review emphasized that men’s suits are tailored to your measurements, choice of fabric, and customizations.
Indochino makes a Fit Promise, and this means that if your order does not match your desires for the garment, then Indochino will work to fit you with the apparel that meets all of your expectations.
In our Indochino suits review, we learned that though the brand will work to fit you with the right product, they do not offer refunds because the product is cut to your measurements. You can, however, return the product for store credit.
There are some guidelines for the Indochino return process:
- Let Indochino know about a problem with your garment within ten days of receipt
- Returns are at the discretion of Indochino
- If accepted, your returns will be reimbursed with an Indochino gift card
- Only unworn items in good condition are accepted
- Indochino may deny an item that has been damaged or worn
- If an item has been altered, Indochino will not accept the garment
- If you purchased your item with a Gift Card, the card will be reloaded before another Gift Card is issued
How to contact Indochino
We hope you enjoyed this Indochino review! The brand is happy to hear from you via:
- Phone: 1 (855) 334-0788 (US & Canada)
- Email: [email protected]
Hours of availability are Monday – Friday 7 AM – 5 PM PST (closed Saturday and Sunday).
For more customizable clothing options, check out our in-depth review of Proper Cloth. Other popular clothing brands to look into:
Complaintdress shirts, 2 pairs of pants, and a sport coat back in January of this year.
I had several “final fit” appointments and both my sport coat and my slacks needed to be remade. At the time of my final fit I asked about the sleeves being tighter than I was used to, and the person doing the final fitting indicated that the shirts were custom made and should fit fairly snugly.
I was instructed not to wash them in hot water and not to dry them with heat, but that either a cold wash and steam was acceptable, or to take them to a dry cleaner.
I have worn one of the shirts twice – and had it dry cleaned once. During the second wearing it split in the right arm near the elbow.
I contacted the local Indochino where they scheduled me for yet another final fit appointment. When I arrived they told me they couldn’t do anything for me – despite telling me ahead of time that they could (I took time off from work to travel to the appointment as they were unable to schedule me an appointment for a Saturday). They indicated that since my right arm had more musculature than my left that was a factor in the split, but that they could not do anything as it had been over 30 days. They also indicated that since I had taken the shirt to a dry cleaner they were not responsible as it probably shrunk.
I am dismayed about the service I received and the quality of shirts. I paid for a custom fit and quality material. A shirt that splits the second time it is worn is either made of defective material, or the custom fit was inadequate. The manager of the local store has also indicated they were unable to remake the shirt as after reviewing my account I don’t do enough business for them to make an exception outside of the 30 day window.
Contacting customer service resulted in only a comment that they back up their showroom managers and that it is within their terms and conditions.