Table of Contents
About Jack Henry
Banking, finances, checkbooks, bills, and automated payments. Have we given you a headache just thinking about those? If not, imagine having to manage all those for a company’s worth of clients.
We’re shuddering as we imagine that, but Jack Henry looks to replace those shivers with smooth, stress-free operations. They develop digital services to help banks and businesses optimize their financial processes.
Toss away that notepad because this Jack Henry review has already assembled all you’ll need to know about the brand’s goods, what their customers are saying, and how you can get in contact with them if you so please.
Overview of Jack Henry
Jack Henry and Jerry Hall founded Jack Henry & Associates Missouri in 1976. It seems like Hall got the short-end of the stick name-wise, but the company has since flourished. Today, over 1,000 banks make use of Jack Henry products.
Henry and Hall formed the company on the back of three principles: “Do the Right Thing, Do Whatever It Takes, and Have Fun.” These practices hope to imbue all of the brand’s output with trustworthiness, honesty, and tenacity.
As a whole, Jack Henry delivers financial management tools and payment processing services catered to businesses of all sizes. They look to build bridges between everyday workers and financial institutions.
The company boasts more than 300 services that can help purchasers ease financial burdens, streamline their businesses, and solve technology-related issues.
The company has a three-branch corporate structure:
- Jack Henry Banking, their digital banking service management
- Jack Henry Symitar, which is used for transactions, credit union members, and their accounts
- Jack Henry ProfitStars, a troubleshooting service for banks
Now that you know a little bit more about the brand’s history, this Jack Henry review will run you through a quick list of their highlights:
Highlights
- Offers software and technology-based products to ease the workload for banks
- Good for small to mid-sized companies
- Their products are always being updating
- Used by over 1,000 banking institutions
- Reliable customer service team
Jack Henry Banking Review
Jack Henry Banking products are meant to make the banking process as care-free as possible. The items this Jack Henry review will cover next are the company’s best-sellers.
Jack Henry SilverLake System Review
The Jack Henry SilverLake System is a customizable banking platform that looks to ease the stress associated with information processing.
The system’s processing unit uses an IBM Power Systems core, ideal for handling large data files or cloud-based information storage.
You can personalize this automated service to suit your needs, regardless of the size of your business. It works by connecting with banks so that hopefully you can take a hands-free approach to finances.
Kick back and let the computers do the work? That’s a dream product there, and it may be why more than 400 banks use the Jack Henry SilverLake System.
Jack Henry iPay Solutions Review
Nowadays, online billing is a necessity for thriving businesses. If a customer can’t buy something online using their credit or debit card they may as well be bartering with golden eggs for magic beans.
This product is a digital payment option that can facilitate customer payments, business payments, person-to-person (P2P) payments, and electronic billing.
You can cut the clutter of paper and pennies, optimize the user experience, and get more money flowing by investing in the Jack Henry iPay Solutions, as more than 3,400 financial businesses already have.
Jack Henry CIF 20/20 Review
Although the only number included in this product’s name is 20, the Jack Henry CIF 20/20 comes strapped with over 100 services to help improve your business’s connectivity.
Jack Henry developed this item using jXchange technology. That tech can make your business more compatible with a bank’s core processing system, other Jack Henry & Associates goods, and even third-party services that other systems may stumble to integrate.
Facilitating social connection through technology? You can count us in, along with the 700 banks that currently use the Jack Henry CIF 20/20.
Jack Henry Symitar Review
This next section of our Jack Henry review will pivot to touch on the company’s best-selling Symitar products.
Jack Henry Episys Review
The Jack Henry Episys is the most regularly used big money data processing system in America. What do we mean by big money? We’re talking about companies with over $50M in assets.
It boasts an overwhelming amount of features from decades of expertise, along with healthy developer support from tons of users and developers working together to maintain the system’s connectivity.
That means the Jack Henry Episys is both extremely flexible and third-party processor friendly.
This data processing system can be outsourced, or you can run it through your own means in-house.
Jack Henry PowerOn Review
How many times have you ripped out your hair in frustration as you thought, “If only I could personalize this entire underlying system to suit my needs without digging into the system’s code?” If you’re like this Jack Henry reviewer, it keeps you awake at night.
The Jack Henry PowerOn could be the sleeping aid you need as it provides financial institutions with ways to configure and customize their systems.
You can set individual data mining parameters, create automated systems and tasks, develop your own data screens, and pull information from many sources, including third-party, at once.
All of this is done without needing to edit the underlying code, so you wouldn’t need to worry about having to mess around with booleans and “if loops.”
The Jack Henry PowerOn can make any financial institution’s platform more flexible.
Jack Henry ProfitStars Review
The items we’ll cover in this section of our Jack Henry review are the best-selling ProfitStars services.
Jack Henry ProfitStars is the company’s subdivision that looks to resolve issues relating to credit unions and banking problems.
Jack Henry PROFITStar Budget Review
The Jack Henry PROFITStar Budget is a form of software designed to help you better manage your money.
You’ll have more freedom and a wider vision with which you can project finances because you can draft client-based scenarios and hypothetical situations. It’s like your own crystal ball.
The best thing about the Jack Henry PROFITStar Budget is that you can integrate it into any already existing banking systems.
Who Is Jack Henry For?
We’ve drafted a quick experiment you can run from the safety of your home to figure out if Jack Henry is for you. Ask yourself, “Am I a bank or a financial institution?” If you answered yes, then Jack Henry is for you. If you answered no, then sadly you’re only a human being.
Jack Henry Banking is primed for banks that want to expand without hiring a massive amount of IT workers to manage tasks like payment processing and client information records.
This Jack Henry review also finds the company suits mid-sized banks and businesses well because their products allow their customers to better predict growth and plan for the future.
Jack Henry Reviews: What Do Customers Think?
Seeing as how Jack Henry customers are businesses operating with millions of dollars, these testimonials are more formal than the average meat-and-potatoes found in the Amazon comments section.
Fear not dear reader, as this Jack Henry review has organized the most informative idioms, isolated the intricate insights, and insulated this review section with ideas for those inquisitive about Jack Henry’s integrity.
The company has earned a 4.8/5 stars average rating based on over 1,680 customer reviews on FeaturedCustomers. You can tell from that number alone that most customers were satisfied.
Many commended Jack Henry systems for easing the workload placed on employees so they could focus more on important tasks, shown by this darling review: “Our employees are happier because their work is easier. They are more efficient and can answer customer’s questions quickly and see everything at once”
Some customers found that the benefit of having a Jack Henry service handle the work was more than worth the investment. This review even says so: “We considered doing the work ourselves. As we dug in a bit, we found that the risk of doing it incorrectly outweighed the cost of the consulting engagement.”
Additionally, Jack Henry customers highlighted how the company opened up new possibilities to help customers because of how well their interfaces interacted with third-party materials.
Here’s some glowing feedback to further illustrate this. “SilverLake System and its many complementary solutions and services allow us to offer more to our customers.”
Not only that, but Jack Henry’s clients loved how the systems could handle problems of all sizes, like how this lovely feedback points out. “Jack Henry takes care of the finer details with adding anything from small to significant features that really make a difference.”
Our final takeaway from FeaturedCustomers is how frequently consumers mentioned the customizability Jack Henry afforded them.
This one-two punch of reviews explains how that’s the case: “Overall, this product is very customizable, which not only simplifies the jobs of our tellers and saves time, but also improves the customer experience.”
And for the closing argument, this Jack Henry review includes this tidbit of information. “One of the greatest things about this product is that we can tweak it to our bank’s needs. It’s very customizable. And like many Jack Henry Banking products, it’s not static – it changes all the time.”
Now that we’ve rung all we can out of that review hub, this Jack Henry review will pull from Gartner Peer Insights. There, Jack Henry holds a 3.8/5 stars average based on 15 customer reviews.
In addition, 67% of customers would recommend the brand and their products. Jack Henry scored particularly high in regards to their service and support (4.1/5 stars) and product capabilities (4.1/5 stars).
Customers appreciated how the software was always evolving and updating, further streamlining their features. As one consumer put it, “Jack Henry is constantly innovating and building improved functionality into their solution. Episys provides a flexibility and customization that other’s cannot, and the direction of the platform is promising.”
We’d be remiss not to mention how affordable Jack Henry was for most buyers, as this fine gentleman says, “…it is oftentimes the most cost effective platform available to community banks. My experience with it allows me to say that it gets the job done.”
Company subscribers adored how Jack Henry met the needs that other services either couldn’t or don’t understand because they aren’t set up to do so.
Need a firsthand account? We’ve got one for you right here:
“This Jack Henry core solution has worked well for us over the years. Since we are a mid to large-sized institution, we experience unique issues that are not seen by the smaller banks and credit unions. The Jack Henry team has always been able to help us to address issues or to customize the environment in a way that meets our needs.”
And what’s a better endorsement than highlighting a brand’s integrity? This customer loved how Jack Henry’s ideals aren’t vapid, indicating that the company stands by them as their guiding principles. “Very true to their core values, and have a quickly maturing product offering,” they said.
There were some unruly customer reviews that said that implementing the services wasn’t the easiest task on the planet. They were quick to gloss over this slight by mentioning how supportive Jack Henry employees were to walk them through the process.
Their complaint was seemingly rooted in not being able to do the job themselves, or they just didn’t want to speak with anyone over the phone on that day. Either way, Jack Henry remedied their issues with good customer service.
Based on everything this Jack Henry review has found through the customer gossip grapevine, there’s plenty to admire about the brand. Their customer service is solid, their expertise is proven, and the hold-steady to the principles founder Jack Henry used to form the company.
Is Jack Henry Worth It?
Forgive this Jack Henry review for appealing to authority, but there’s a reason so many banks implement the company’s technology. Their good corporate standing and reputation indicate that they are worth the purchase.
That being said, popularity doesn’t always infer excellence. Look at how many albums Imagine Dragons have sold and tell us with a straight face that they are a band worth your limited free time.
Thankfully, Jack Henry have proven their worth by offering long-term customer support and their proficiency at solving mid-sized business problems. Both of these are on top of their product’s stellar functionality.
Jack Henry Promotions & Discounts
Is it juvenile for this Jack Henry review to have held out a morsel of hope that there’d be any discounts regarding the company’s products? These are massive operating systems, so it’s not a shock that there are no promotions available at the moment.
Where to Buy Jack Henry
You can integrate a Jack Henry service into your financial operating system through the company’s website, jackhenry.com.
FAQ
What banks use Jack Henry?
This Jack Henry review found that over 1,000 banks use the company’s service. We could list them all here, but we assembled a list of what we believe is a good representation of the brand’s banking partners:
- Lone Star National Bank
- Northeast Bank
- Rolling Hills Bank & Trust
- South State Bank
- Southwest Georgia Bank
The majority of the banks generate between $1m and $50m in annual revenue. They are mostly medium-sized, employee teams from 50 to 200 people.
What is Jack Henry’s Refund Policy?
Try as hard as we did, this Jack Henry review found that the company does not readily publish that information. Given that their products are fully integrated financial operating systems, we imagine that refunds aren’t as easily handled as they would be if Jack Henry sold lawnmowers.
That being said, you can speak with a company representative for more information on the subject.
How to Contact Jack Henry
You can reach out to the company for any and all questions regarding Jack Henry Banking systems, products, services, or inquiries through one of two methods.
- The Contact Us page on their website, jackhenry.com
- Via email, [email protected]
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