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About Postmates
Postmates operates as a delivery platform, connecting business with delivery drivers and customers. The company offers food and grocery delivery services through its easy-to-use app, which benefits customers, companies, and drivers.
Popularized for its convenience, Postmates boasts 198k Instagram followers and 264k likes on Facebook. Postmates operates in 2,940 US cities with on-demand delivery from more than 500,000 restaurants, grocery and convenience stores, and traditional retailers, and more.
Before you place an order, check out my Postmates review. I’ll be your guide through the brand and how it works, highlights from customer testimonials, answers to important FAQs, and more, to help you decide if it’s worth the try.
Overview of Postmates
Postmates was founded in 2011 by Bastian Lehmann, Sean Plaice, and Sam Street, who were on a mission to create an on-demand app with a network of delivery partners that would conveniently and quickly deliver goods to customers.
While the company was originally launched in San Francisco, California, it quickly became a popular option all across the US and now services a number of cities across the country.
By 2020, Postmates was acquired by Uber, which focuses on the desire for on-demand delivery and consumer convenience. While the company began as a way to ride-share and carpool, it has since offered more delivery options for things like meals and goods.
The idea is that people should be able to conveniently have food delivered at an affordable price, while also creating space for drivers to earn money and for businesses to advertise their products.
Uber–and Postmates by default–are also planning to become a fully electric, zero-emission platform by 2040. They are beginning to offer riders and drivers more ways to ride green, while being transparent about goals and methods.
Now that we know a little more about the company and its origins, I’ll delve into a few important highlights to consider in this Postmates review.
Highlights
- Order and delivery platform for food, groceries, and more
- Unlimited free delivery for members
- Available in certain cities in the US
- Easy to use app
- Over 500,000 restaurants to choose from
Postmates offers delivery and pickup options for a variety of different products including food, drinks, groceries, and more. Since the selection differs depending on the location, my Postmates review will focus on how the process works for both users and drivers.
Postmates Review
As I’ve mentioned in this Postmates review, the company focuses on offering convenient ordering for delivery and pickup. Users can choose between delivery/pickup for now or later to suit their needs and preferences.
While pricing depends on location and where you are ordering from, there is a vast number of restaurants and stores to choose from, whether you’re in the mood for Chinese, pizza, or a plate of sushi and edamame.
The Postmates app connects retailers, drivers, and users, allowing for a seamless order of operations and mode of communication that benefits everyone. All users have to do is add what they want to the cart and wait for it to be delivered.
The Postmates app is completely free to download on the App Store or Google Play Store.
Postmates Driver Review
Postmates isn’t just designed for shoppers–it’s also a great way for drivers to earn money. The driver essentially picks up and delivers the customer’s order, whether that’s using a car, bike, or by foot.
Delivering with Postmates is a convenient and flexible job as users are able to pick their own hours, delivery area, and which orders they’d like to accept. Essentially, it’s the ideal position for earning extra cash, people who like to travel often, or someone who wants a hassle-free full time position.
Becoming a Postmates driver is free and simple. All you have to do is submit an application and adhere to the criteria listed below:
- You must be 18 years or older to deliver food and 21 to deliver alcohol
- Own a smartphone
- Have a valid driver’s license
- Provide a social security number for a background check
- Authorization to work in the United States
Postmates Driver App Review
The Postmates driver app helps the driver coordinate their business. It provides the flexibility to log on whenever and wherever you’d like and start driving, delivering, and earning.
The app also comes with exclusive features like the Earnings Estimator, which can showcase the busiest times that will help you earn more and maintain your flexible schedule. It’s also available in over 10,000 cities, so you can deliver wherever you are located at the time.
With Instant Pay, you’ll be able to transfer earnings up to 5 times a day–so you can say goodbye to waiting for a bi-weekly paycheque!
Like the customer Postmates app, the driver app is completely free to download on the App Store or Google Play Store.
How Does Postmates Work?
Postmates connects customers with drivers and restaurants, keeping the process simple and organized to ensure things operate quickly and smoothly. Here’s the breakdown of events:
- The customer searches through all the different options available
- The customer adds what they want to their cart and checks out, paying through the app. They’ll also be able to review delivery times and track the delivery
- The driver and business are notified about the order
- The business makes the order and the driver picks it up
- The driver delivers the order to the customer
Who Is Postmates For?
As I’ve touched upon in this Postmates review, the platform is designed for customers, businesses, and drivers. It is made for anyone who wants to have food and goods delivered straight to their door, while also supporting small businesses and entrepreneurs.
The entire process is designed to be as convenient and hassle free as possible, saving businesses money on deliveries while allowing some users to earn extra income and supplying customers with access to places they may otherwise not be able to shop from.
Users can also share a Postmates gift card to thank someone or let them know you’re thinking of them.
Postmates Reviews: What Do Customers Think?
To give you a better understanding of the platform and how it works, I will now check out some customer testimonials in this Postmates review. I sourced comments from the Google Play Store, Influenster, and g2 to give you an accurate picture of the company.
On the Google Play Store, Postmates received 4.1/5 stars out of 207,381 reviews. One patron notes that they appreciate the convenience of the delivery alongside the company’s customer support team:
“I use this app more than I care to admit. But I always come back! I was pleasantly surprised when I was issued a full refund when writing to them about an issue I had with an order. I am impressed by how quickly they moved to rectify the issue.”
The company is also highly rated on Influenster, earning 4/5 stars out of 3,093 reviews. One reviewer shares how seamless their experiences have been, noting that they intend to keep using the app:
“I’ve only used this service a handful of times but every time it amazes me how easy it is not only to order but also to receive the order by interacting with the person delivering it. I definitely will continue to use this service.”
Another user appreciates the ability to sign up for a membership if you use the platform regularly:
“Had a pretty good experience with this service so far! The delivery fee isn’t too bad especially if you sign up for the unlimited free delivery, then you only end up paying a few dollars extra for fees. The service is quick, and you can see exactly where the delivery car is and how long it will take them to get to you.”
On g2, 43 shoppers awarded the company 4/5 stars. One user appreciates how easy it is to use and saves them time at work:
“I like that Postmates allows me to not leave the office and have food and items delivered. Really useful for time-saving purposes.”
Another user highlights the affordability and advantages of the vast selection:
“Postmates has a great app to search for meals you are craving for. There are a lot of restaurants available in my city so there is plenty to choose from. No need to go to the same restaurants or cafés every single day. With Postmates Unlimited you get every order over 12 $ delivered for free.”
Overall, Postmates is highly rated for offering a great delivery service as well as availability and a wide selection. Some shoppers note that the costs can be high, but this is usually the case when it comes to having items delivered.
Postmates Customer Service
Postmates customer service focuses on customer satisfaction as well as help for businesses and drivers. It’s accessible, attentive, and convenient, allowing users to find fast solutions and offers personalized support. Visit the help center for more information.
Is Postmates Legit?
Postmates is backed by a vast customer base and high ratings, as well as an established media presence. With that in mind, I’m going to deem the company the real deal. So after going through my entire Postmates review, you can happily search for your next meal!
Is Postmates Worth It?
Postmates is a convenient and easy-to-use platform for customers, businesses, and anyone looking to earn a little extra money.
It is also highly rated for its offerings of speedy delivery on an abundance of foods and goods, which is ideal for busy days or gifts. Plus, it’s an accessible option for customers who can’t drive, entrepreneurs, and business owners looking to market their products.
To conclude this Postmates review, I think the service is worth the try. A couple customers note that their order wasn’t delivered on time or other small issues, but the brand is quick to offer solutions—but that’s just something to keep in mind.
Postmates Promotions & Discounts
Looking to save on your first order? Currently, first time users can take $5 off their order with Postmates promo code GET5US.
Users can also sign up to become an Unlimited Member for $10 per month and enjoy $0 delivery fee plus 5% off.
Where to Buy Postmates
If you’re interested in trying out the services outlined in this Postmates review, you can find more info at postmates.com, or you can make an order through the app available on the App Store and the Google Play Store.
FAQ
Who owns Postmates?
At the time of this Postmates review, the service is owned by its parent company Uber Technologies, Inc., which is an American mobility service provider.
What is Postmates’ Delivery Policy?
Postmate offers different delivery times and costs depending on your location and the location you’re ordering from. For more information, enter your location into the app and add items to your cart–you’ll then be able to see the order total and ETA.
What is Postmates’ Refund Policy?
The Postmates refund policy states that orders are non-refundable. That being said, the company is dedicated to user satisfaction and will offer refunds or compensation on a case-by-case basis.
If the order is late and the food is not edible, Postmates will refund the order. Simply contact the brand for more information.
How to Contact Postmates
I hope you enjoyed this Postmates review! If you have any further questions about the company or how it works, you can contact them using the live chat feature or by calling (647-957-7219).
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